Privacy Policy

Aging in Place North Carolina
Effective Date: May 5, 2026


Aging in Place North Carolina ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at agingnc.com, contact us, use our services, or interact with us in any way. Please read this policy carefully. By using our website or services, you agree to the practices described in this policy.


1. Information We Collect

Information You Provide Directly

We collect personal information you voluntarily provide to us, including:

  • Name, address, phone number, and email address
  • Home address and property details for assessment purposes
  • Information about household members, including elderly or disabled individuals
  • Payment and billing information for our services
  • Communications you send us via forms, email, or other methods
  • SMS/text message opt-in consent and preferences


Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website addresses
  • Device and operating system information
  • Cookies and similar tracking technologies


Information from In-Person Interactions

When we conduct home assessments or construction services, we may collect additional information such as:

  • Home safety observations and assessment findings
  • Photographs or documentation of your home with your consent
  • Notes from consultations and family conversations


2. How We Use Your Information

We use the information we collect to:

  • Schedule and perform home safety assessments and consultations
  • Plan, quote, and deliver home modification and construction services
  • Send appointment reminders, project updates, and service-related communications
  • Communicate with you via phone, email, or text message (with your consent)
  • Respond to your inquiries and provide customer support
  • Send you relevant information about aging-in-place resources and tips
  • Improve our website, services, and customer experience
  • Comply with applicable legal obligations
  • Process payments for our services


3. SMS/Text Messaging

If you have opted in to receive text messages from Aging in Place North Carolina, we may use your mobile phone number to send you appointment reminders, project updates, and helpful information related to your services. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For assistance, reply HELP.

We do not share your mobile phone number or SMS consent with third parties for their marketing purposes.


4. We Do Not Sell or Share Your Personal Information

Aging in Place North Carolina does not sell, rent, trade, or share your personal information — including your phone number — with third parties or affiliates for marketing or lead generation purposes. Your personal information is used solely to provide services to you and to communicate with you about those services.


5. When We May Share Your Information

We only share your personal information in the following limited circumstances:

  • Service providers: We may share information with trusted vendors who assist us in delivering our services (e.g., scheduling software, payment processors, communication platforms). These vendors are contractually required to protect your information and may not use it for their own purposes.
  • Legal requirements: We may disclose your information if required to do so by law, court order, or government authority.
  • Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
  • With your consent: We may share information for any other purpose with your explicit consent.


6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site usage. Cookies are small files stored on your device. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly without them.


7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.


8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Assessment and project records may be retained for several years as part of our standard business records.


9. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of SMS/text communications at any time by replying STOP
  • Opt out of email marketing communications at any time using the unsubscribe link in our emails

To exercise these rights, please contact us using the information provided in Section 12 below.


10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.


11. Third-Party Links

Our website may contain links to third-party websites, including resources about aging in place, caregiving, or related services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make updates, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.


13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Aging in Place North Carolina
Website: agingnc.com
Email: mary@agingnc.com
Phone: 919-335-8588
Service Area: Triangle and Triad regions of North Carolina


This privacy policy was last updated on May 5, 2026.